WhatsApp Widget Shopify: Boost Customer Engagement on Your Store
Table of Contents
- What Is a WhatsApp Widget?
- Why Use a WhatsApp Widget on Shopify?
- Key Benefits of Adding a WhatsApp Widget to Shopify
- How to Add a WhatsApp Widget to Your Shopify Store
- Best WhatsApp Widget Apps for Shopify
- Tips to Maximize Customer Engagement
- Final Thoughts
1. What Is a WhatsApp Widget?
A WhatsApp widget is a small interactive icon or chatbox added to your website that lets customers initiate a conversation with your business directly via WhatsApp. On Shopify, it appears as a floating button—typically at the bottom right corner of your store.
2. Why Use a WhatsApp Widget on Shopify?
Shopify stores thrive on speed and trust. Adding a WhatsApp widget bridges the gap between visitors and immediate customer support. It creates a direct communication channel without the hassle of forms or emails.
3. Key Benefits of Adding a WhatsApp Widget to Shopify
🟢 Real-Time Communication
Answer customer queries instantly, reducing bounce rates and increasing trust.
🟢 Higher Conversion Rates
Quick responses lead to faster decisions—more product inquiries convert into purchases.
🟢 Mobile-Friendly Experience
Since WhatsApp is widely used on smartphones, shoppers can chat with you seamlessly.
🟢 Personalized Customer Service
Build relationships through personalized interactions via chat.
4. How to Add a WhatsApp Widget to Your Shopify Store
There are two main methods:
Option 1: Use a WhatsApp Widget App
- Go to the Shopify App Store.
- Search for “WhatsApp widget”.
- Choose an app like “Chaty,” “Easy WhatsApp Chat,” or “WhatsApp Chat + Abandoned Cart.”
- Install and configure the widget using your WhatsApp number.
Option 2: Add Custom Code
If you don’t want to use an app:
- Get your WhatsApp direct link:
https://wa.me/yourphonenumber - Add an HTML snippet inside your theme’s
theme.liquidfile using a floating button. - Style the widget with custom CSS.
5. Best WhatsApp Widget Apps for Shopify
Here are some top-rated options:
✅ Chaty
Multi-channel widget with WhatsApp, Facebook Messenger, and more.
✅ Easy WhatsApp Chat + Cart Recovery
Adds auto-response, chat triggers, and cart recovery options.
✅ WhatsApp Chat Button by GetButton
Lightweight and fully customizable.
6. Tips to Maximize Customer Engagement
- Use a welcome message to greet visitors automatically.
- Enable working hours to show availability.
- Link specific products with custom messages (pre-filled text).
- Track interactions using Google Analytics or Facebook Pixel.
7. Final Thoughts
Integrating a WhatsApp widget into your Shopify store is one of the easiest and most effective ways to build trust, improve customer service, and boost conversions. Whether you choose an app or add the widget manually, it’s a must-have feature for any modern eCommerce business.
Paste this code in a file , generate a file like whatsapp.liquid in your project
<div class=”contenedor-widget”
{% if section.settings.widget_alineacion_horizontal == “left” and section.settings.widget_alineacion_vertical == “medio” %}
style=”position: fixed;left:1%;bottom:50%”;
{% elsif section.settings.widget_alineacion_horizontal == “right” and section.settings.widget_alineacion_vertical == “medio” %}
style=”position:fixed;right:1%;bottom:50%;”
{% elsif section.settings.widget_alineacion_vertical == “abajo” and section.settings.widget_alineacion_horizontal == “right” %}
style=”position:fixed;bottom:3%;right:1%;”
{% elsif section.settings.widget_alineacion_vertical == “abajo” and section.settings.widget_alineacion_horizontal == “left” %}
style=”position:fixed;bottom:3%;left:1%;”
{% endif %}>
<a href=”{{ section.settings.link_whatsapp }}”><img {% if section.settings.icono_size %} style=”width:{{ section.settings.icono_size }}px;”
{% endif %} src=”{{ section.settings.imagen_icono | image_url }}” alt=”Icono whatsapp”></a>
</div>
<style>
.contenedor-widget a img {
width: 100px;
}
.contenedor-widget a {
cursor: pointer;
}
</style>
{% schema %}
{
“name”: “whatsapp”,
“settings”: [
{
“type”: “text”,
“id”:”titulo_widget”,
“label”:”ingresa el titulo”
},
{
“type”: “image_picker”,
“id”: “imagen_icono”,
“label”: “Ingresa el icono o la imagen del whatsapp”
},
{
“type”: “url”,
“id”:”link_whatsapp”,
“label”: “Ingresa la url del whatsapp”
},
{
“type”: “radio”,
“id”: “widget_alineacion_horizontal”,
“label”: “Alineacion del widget horizontal”,
“options”: [
{
“value”: “left”,
“label”: “Izquierda”
},
{
“value”: “right”,
“label”: “Derecha”
}
],
“default”: “left”
},
{
“type”: “radio”,
“id”: “widget_alineacion_vertical”,
“label”: “Alineacion del widget vertical”,
“options”: [
{
“value”: “abajo”,
“label”: “Abajo”
},
{
“value”: “medio”,
“label”: “Medio”
}
],
“default”: “medio”
},
{
“type”: “range”,
“id”: “icono_size”,
“min”: 40,
“max”: 100,
“step”: 10,
“unit”: “px”,
“label”: “Tamaño del icono”,
“default”: 40
}
],
“presets”: [
{
“name”:”whatsapp_widget”
}
]
}
{% endschema %}